Boiler repair leads for Gas Safe engineers
A pressure call-out nearby may fit your repair round. A board that needs ordering also needs room in the diary for a return visit. Gas-Boiler-Repair.uk sends gas boiler repair enquiries to Leads Do Work so heating businesses can pick the faults that suit their skills and their diary.
You can register a contractor account at no charge and browse available enquiries in the app before deciding to pay. Pick the services you do and the area you cover. Before purchasing a pack, check its price, terms and the customer information included.
Download Leads Do Work on the Apple App Store
Download Leads Do Work on Google Play
What a boiler repair lead gives you
Each lead is a homeowner or landlord who has asked about a boiler fault. You get the chance to call them, find out what the boiler is doing and put a price forward. Up to four contractors can see the same enquiry, so a lead is never a guaranteed visit, booking or paid job.
You set your prices and decide which enquiries to take on. Your business is responsible for the advice, diagnosis, contract, work and payment. Customer demand and your chosen area affect the flow of enquiries. Pack purchases do not secure repair income.
Choosing a lead pack
Leads come in packs of 5, 10 or 20. Check the current lead-pack terms before paying. Smart Local operates as a subscription. Renewal follows delivery of the pack’s included leads, with at least seven days between the start of one pack and the next. Confirm the price, VAT, cancellation and credit terms in your account.
5-lead pack
A good size for a sole engineer testing the service around existing service and repair rounds. Leave time to call customers back and source parts for makes you do not see often.
10-lead pack
Suits a business that already takes repair call-outs most days. Think about how many diagnostic visits you can fit in before customers move on to another engineer.
20-lead pack
This size may suit a team that has several engineers and a person available to answer enquiries. Make sure return visits for parts can be booked quickly, as these customers are often waiting on heating or hot water.
Choose the repairs you can deliver
Boiler Pressure Problems and Repairs
Take on pressure-loss diagnosis, expansion vessel checks, relief-valve repairs and accessible leak work where these fit your business. Set expectations for hidden-pipe investigation separately.
Boiler Ignition and Pilot Light Repairs
Ignition enquiries may need electrodes, probes, thermocouples or gas-valve diagnosis. Confirm the appliance and fuel categories before accepting work on an unfamiliar model.
Boiler PCB and Electrical Fault Repairs
For dead displays and intermittent lockouts, allow time to test the supply and controls. Confirm the board revision, availability and configuration requirements before quoting a replacement.
Boiler Pump Replacement and Repairs
Pump jobs range from accessible external heads to integrated boiler assemblies. Ask about isolation valves and access, and allow for draining, refilling and venting where required.
Boiler Diverter Valve Repairs
Ask whether the property has a combi or a cylinder system. That helps distinguish internal diverter work from external motorised-valve jobs and plan the right diagnostic visit.
Boiler Thermostat and Sensor Repairs
Room thermostats, receivers, cylinder controls and boiler sensors need different skills and parts. Check control compatibility, and investigate the cause of an overheat trip rather than simply resetting it.
Select gas appliance repairs only where your engineers hold registration on the Gas Safe Register for the relevant boiler and fuel categories. Be clear about who orders parts, who carries stock for which makes, and who completes any paperwork the repair needs.
Set a realistic area
Travel and parking can use up most of the margin on a small thermostat or pressure job. A board or ignition fault that needs a part on the van may justify a longer drive. Choose an area that fits your repair round and review it when your available appointments change.
Check the full postcode and access before you offer a time. Selecting an area makes matching possible; it does not create demand for repairs in that area.
Questions worth asking on the first call
- Has the customer lost heating, hot water or both? Check how soon they expect a visit. A lead is not an emergency booking.
- Ask for a photo of the boiler data badge and the display, with any fault code visible.
- For pressure faults, ask what the gauge reads cold and hot, and whether the discharge pipe drips.
- For ignition faults, ask whether it clicks, whether a flame appears, and whether other gas appliances work.
- For hot water and heating faults, ask whether the radiators warm when a tap is open.
- Confirm who can approve the work, especially in rented homes.
Respond while the enquiry is still current
Call promptly during reasonable hours and introduce your business. If the customer cannot answer, leave a short message with a callback number and the fault you are following up. State your earliest realistic appointment and any diagnostic charge before offering a visit. Do not promise a same-day fix before you know whether the part is available.
After sending the quote, agree a sensible follow-up time. Keep a record of the symptoms, proposed part and price so a colleague can handle the return call without making the customer start again.
Quote the whole job
Customers need to know whether the repair price includes the call-out, part and refill. List those items so the customer can see what they are paying for, and say whether the diagnostic fee comes off if they go ahead.
Agree how you will handle anything unexpected, such as a second failed part or a leak found while the casing is off. Explain it, revise the price and get approval before carrying on. Show VAT and the guarantee terms clearly.
Register your heating business
Have your insurance details and references ready when applying to join the network. Keep your profile up to date, especially your services and Gas Safe registration. For account information and current charges, visit the Leads Do Work website. The download links above take you to the mobile app.
Frequently asked questions
Are boiler repair leads exclusive?
No. Up to four contractors can see each enquiry. You still need to speak to the customer and win the repair work with your own quotation.
Can I look at leads before buying a pack?
Yes. You can view available app enquiries through a free contractor account. The paid options and their terms are shown in your account.
Does a lead guarantee a repair job?
No. An enquiry can end without a repair: the customer might change plans, hire another engineer or need a different service. Appointments, accepted quotes and paid jobs are not guaranteed.
Who sets the price for the work?
You do. Your business assesses the fault and sets the charge. You then agree the work, appointment, contract and payment directly with the customer.